HubSpot Annual State of Service Report - 2022


Download HubSpot's Annual State of Service Report.

With 90% of leaders reporting that customer expectations are at an all-time high, and customer satisfaction remaining an important KPI for services teams, there has never been a more important time to deliver experiences that exceed customer expectations. 

HubSpot surveyed over 1,400 customer services leaders, from SME to enterprise-size companies, all over the globe to create their Annual State of Service Report. Uncover the key challenges leaders are facing, understand their goals, and how they are using technology to meet the needs of their customers.

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