We help mid-market B2B companies reduce churn, grow net revenue retention, and turn their customer base into a compounding revenue engine.
Customer success as part of your growth system
Customer success is where revenue compounds, or where it quietly leaks away.
Our customer success capability covers the post-sale half of the growth cycle: from the moment a deal closes through to retention, expansion, and advocacy. It's where a closed deal becomes a retained customer, a retained customer becomes an advocate, and an advocate feeds new pipeline back into the top of the system.
We design, build, and operate the connected CS infrastructure that makes that cycle run, with HubSpot as the operational spine and every workstream coordinated tightly with the sales and marketing motions that precede it.
Growth doesn't stop at the sale. We shape engagements around your stage, your customer base, and your growth goals. Here's what we cover.
Our three-stage approach to retention and growth
01
Assess
We begin with a CS-specific diagnostic, typically six to eight weeks. We analyze your NRR and GRR cohorts, churn patterns, expansion velocity, onboarding performance, health scoring, and advocacy program. The output is a Customer Success Diagnostic Report with a clear NRR baseline, churn root-cause analysis, expansion gap quantification, and a sequenced transformation roadmap.
02
Transform
We design, build, and deploy the connected CS infrastructure identified in the assessment. Typical transformation programs run six to twelve months, with parallel workstreams under a single program lead.
03
Operate
Most clients move into managed services: fractional CS leadership where required, ongoing AI orchestration, and continuous tuning of the operating model against NRR and GRR targets. Named senior Blend operators, monthly business reviews, and a quarterly strategic review that resets priorities as your customer base and market evolve.
Why Blend?
Your board gets the NRR story they need
We build the reporting infrastructure that connects customer outcomes to revenue outcomes, so your C-suite can walk into a board meeting with a defensible NRR number, a clear churn root-cause analysis, and a forward-looking expansion forecast grounded in data.
AI that runs your CS system,
We deploy and operate predictive health agents, expansion-signal agents, QBR automation, and advocacy targeting, all governed by BlendCore so every output reasons over the same accurate, governed source of truth. Your team gets better signals, faster, without adding headcount.
Your CSMs get their time back
QBR decks generated from live data in minutes. Automated health monitoring. Intervention plays that fire before a CSM has to manually flag a risk. We build the infrastructure that removes the administrative burden so your CSMs can spend their time on the relationships that actually move the needle.
Churn stops being a surprise
We build predictive health systems that monitor every account continuously, surfacing at-risk signals weeks or months before a renewal conversation. Your team intervenes earlier, from a stronger position, with the right play already prepared.
Expansion becomes a motion, not a conversation
Whitespace mapped at every account. Expansion plays triggered by real signals, not gut feel. A clear ownership model between CSMs and AEs so opportunities don't fall through the handoff. We turn expansion from something that happens occasionally into something that runs systematically.
The team behind your growth

Josh Bouk
CEO, Americas

Andrew Manchester
Growth Strategist

Amanda McGrath
Commercial Director

Phil Vallender
Co-Founder & Director of Strategy

Joe Bouk
Junior RevOps Engineer

Simran Toor
Director of Global Accounts

Katie Stevens
Account Manager

Rachel Osborne
Senior Account Manager

Rafael Paredes Calles
Strategist
The best B2B companies grow by design, not by chance
They align their teams, eliminate friction, and build revenue infrastructure that compounds over time. That's what we engineer. Let's fix your revenue engine.