Customer success consulting built for retention, expansion, and growth.

We help mid-market B2B companies reduce churn, grow net revenue retention, and turn their customer base into a compounding revenue engine.

Helping 300+ businesses grow
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Customer success as part of your growth system

Customer success is where revenue compounds, or where it quietly leaks away.

Our customer success capability covers the post-sale half of the growth cycle: from the moment a deal closes through to retention, expansion, and advocacy. It's where a closed deal becomes a retained customer, a retained customer becomes an advocate, and an advocate feeds new pipeline back into the top of the system.

We design, build, and operate the connected CS infrastructure that makes that cycle run, with HubSpot as the operational spine and every workstream coordinated tightly with the sales and marketing motions that precede it.

8-stage Growth Cycle outlined_Light 3
What we do

Growth doesn't stop at the sale. We shape engagements around your stage, your customer base, and your growth goals. Here's what we cover.

How it works

Our three-stage approach to retention and growth

01

Assess

We begin with a CS-specific diagnostic, typically six to eight weeks. We analyze your NRR and GRR cohorts, churn patterns, expansion velocity, onboarding performance, health scoring, and advocacy program. The output is a Customer Success Diagnostic Report with a clear NRR baseline, churn root-cause analysis, expansion gap quantification, and a sequenced transformation roadmap.

02

Transform

We design, build, and deploy the connected CS infrastructure identified in the assessment. Typical transformation programs run six to twelve months, with parallel workstreams under a single program lead.

03

Operate

Most clients move into managed services: fractional CS leadership where required, ongoing AI orchestration, and continuous tuning of the operating model against NRR and GRR targets. Named senior Blend operators, monthly business reviews, and a quarterly strategic review that resets priorities as your customer base and market evolve.

Why Blend?

phil looking at seans screen

Your board gets the NRR story they need

AI that runs your CS system,

Your CSMs get their time back

Churn stops being a surprise

Expansion becomes a motion, not a conversation

The team behind your growth

Josh Bouk

CEO, Americas

Andrew Manchester

Growth Strategist

Amanda McGrath

Commercial Director

Phil Vallender

Co-Founder & Director of Strategy

Joe Bouk

Junior RevOps Engineer

Simran Toor

Director of Global Accounts

Katie Stevens

Account Manager

Rachel Osborne

Senior Account Manager

Rafael Paredes Calles

Strategist

The best B2B companies grow by design, not by chance

They align their teams, eliminate friction, and build revenue infrastructure that compounds over time. That's what we engineer. Let's fix your revenue engine.